SHIPPING + RETURNS

Please Note: Due to high demand many couriers are experiencing shipping delays. Unexpected delays can also occur due to weather, high volume and general delays with the carrier. We greatly appreciate your patience and understanding.

SHIPPING RESTRICTIONS

OUR COURIER IS UNABLE TO SHIP TO A PO BOX AT THIS TIME.

SHIPMENTS TO FORWARDING COMPANIES


LASHGRAVITY® IS NOT RESPONSIBLE FOR DAMAGED, MISSING ITEMS OR LOSS THAT OCCURS TO GOODS DELIVERED TO A FORWARDING COMPANY.

LASHGRAVITY® IS NOT REQUIRED TO PROVIDE A REPLACEMENT OR REFUND FOR ANY GOODS DELIVERED TO A FORWARDING COMPANY. IF YOU CHOOSE TO USE A FORWARDING COMPANY, WE RECOMMEND REQUESTING THE FORWARDER REFUSE ANY PACKAGES THAT ARRIVE DAMAGED. IF A PACKAGE IS LOST OR DAMAGED AFTER BEING RECEIVED BY THE FREIGHT FORWARDER, IT IS THE RESPONSIBILITY OF THE FREIGHT FORWARDER.

ORDERS AND PAYMENTS

PAYMENT METHODS

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DISCOVER, DINERS CLUB, PAYPAL, APPLEPAY, GOOGLE PAY AND KLARNA.

PAYMENT VERIFICATION

IN AN EFFORT TO PROTECT OUR VALUED CUSTOMERS, ALL ORDERS ARE SUBJECT TO PAYMENT VERIFICATION. PLEASE ENSURE ALL PAYMENT INFORMATION IS CORRECT PRIOR TO ORDER PLACEMENT. IF WE ARE UNABLE TO VERIFY THIS INFORMATION, YOUR ORDER WILL BE CANCELLED.

ORDER CONFIRMATION

ONCE YOUR ORDER HAS BEEN SUBMITTED, A CONFIRMATION EMAIL WILL BE SENT FOR YOUR RECORDS. THIS EMAIL CONFIRMS THAT YOUR ORDER HAS BEEN RECEIVED AND HAS BEGUN PROCESSING.

ORDER TRACKING

A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION WILL BE SENT ONCE THE ORDER IS PROCESSED (TYPICALLY WITHIN 1 TO 2 BUSINESS DAYS OF ORDER PLACEMENT). PLEASE NOTE: IT MAY TAKE UP TO 1-2 BUSINESS DAYS FOR YOUR TRACKING NUMBER TO SHOW SHIPPING UPDATES.

ORDER PROCESSING

ORDERS PLACED BY 11:59AM EST MONDAY THROUGH FRIDAY WILL BEGIN PROCESSING THE SAME BUSINESS DAY. PROCESSING MAY TAKE UP TO 1 BUSINESS DAY. ORDERS PLACED ON WEEKENDS, HOLIDAYS, OR AFTER 11:59AM EST ON WEEKDAYS WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY. ORDERS PLACED WITH UPS 1 OR 2 DAY SHIPPING BY 11:59AM EST MONDAY THROUGH FRIDAY WILL SHIP THE SAME BUSINESS DAY. HOLIDAYS: NEW YEARS DAY, MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING DAY, CHRISTMAS DAY. PROCESSING TIMES SUBJECT TO CHANGE DURING HIGH VOLUME SALES AND RESTOCKS.

RETURN POLICY

DUE TO THE NATURE OF OUR PRODUCTS, LASHGRAVITY® WILL NOT ACCEPT RETURNS ON PRODUCTS PURCHASED FROM LASHGRAVITY.COM

HOWEVER, IF YOU RECEIVED A PARCEL THAT IS DAMAGE, PLEASE REACH OUT VIA EMAIL AT DAMAGED@LASHGRAVITY.COM AND A MEMBER OF OUR CUSTOMER CARE TEAM WILL RESPOND WITHIN 1-2 BUSINESS DAYS TO ASSIST YOU AND PROVIDE FURTHER INSTRUCTIONS.

LASHGRAVITY® DOES NOT ACCEPT EXCHANGE ORDERS. 

CHANGES/CANCELLATIONS

LASHGRAVITY® WILL ACCEPT CANCELLATION REQUESTS BUT DUE TO OUR QUICK TURN AROUND AND PROCESSING TIMES, CANCELLATIONS ARE NOT GUARANTEED. PLEASE EMAIL SUPPORT@LASHGRAVITY.COM AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

ORDER INQUIRIES

PLEASE EMAIL SUPPORT@LASHGRAVITY.COM FOR ANY ISSUES REGARDING YOUR ORDER.